Returns and Exchanges

All orders placed on  are subject to our Terms & Conditions. Returns on bulk orders will only be allowable on units that have not been received in satisfactory condition, including damaged, faulty or otherwise unsatisfactory items.

Dropship Returns Policy

For clients using our dropship service we do not accept returns for refunds from your customers, as we do not and cannot control your product advertising, marketing and product claims. However, we will offer replacement or refund for damaged, faulty or incorrectly posted items.

If a parcel is returned to the dispatch unit due to non-collection by your customer, we will notify you – you can choose to be refunded (less the shipping costs) or have the parcel shipped again (you will have to pay the shipping costs again).